Effective Date: August 5, 2026
Last Updated: August 5, 2026

This Privacy Policy explains how Tenley LLC, doing business as Tenley (“Tenley,” “we,” “us,” or “our”), collects, uses, discloses, and protects information when individuals use the Tenley mobile application, website, tenant portal, administrative portal, communications services, and related products and services collectively referred to as the “Services.”

Tenley provides communication, property management support, incident reporting, maintenance coordination, inspection, documentation, and emergency routing tools for property-management companies, property owners, their personnel, residents, tenants, and other authorized users.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

1. Our Role

In many cases, Tenley provides the Services on behalf of a property-management company, property owner, housing operator, or other organization that has contracted with Tenley.

When an organization provides your information to Tenley or instructs Tenley to process information through the Services, that organization may determine why and how the information is used. Questions about property management decisions, tenancy records, maintenance decisions, or information maintained by your property manager should generally be directed to that organization.

Tenley may separately control information used to administer accounts, secure and operate the Services, provide customer support, process payments, comply with legal obligations, and improve the Services.

2. Information We Collect

Depending on how you use the Services, we may collect the following categories of information.

A. Account and Identity Information

This may include:

• Name
• Email address
• Telephone number
• Username and authentication information
• Employer or affiliated organization
• Job title, role, or permission level
• Property, building, unit, suite, or location affiliation
• Tenant or resident account information

B. Property and Service Information

This may include:

• Property names and addresses
• Building, unit, suite, room, or common area information
• Maintenance requests
• Incident and emergency reports
• Inspection records
• Work orders
• Service history
• Notes, assignments, status updates, and resolution information
• Vendor, employee, tenant, resident, or property management communications

C. Communications and User Content

We may collect information you provide through the Services, including:

• Text messages
• Chat messages
• Support requests
• Incident descriptions
• Maintenance descriptions
• Comments and notes
• Photographs, videos, documents, and attachments
• Call information
• Voice recordings, when recording is enabled and legally permitted
• Call or voicemail transcriptions
• Automated summaries and classifications
• Responses submitted through guided forms or automated communication flows

Please do not submit unnecessary sensitive personal information through the Services.

D. Device, Technical, and Usage Information

We and our service providers may automatically collect:

• Device type and operating system
• App version
• Browser type
• Internet Protocol address
• Device identifiers
• Login activity
• Date and time of access
• Pages, screens, buttons, and features used
• Crash reports
• Diagnostic information
• Security logs
• Approximate location derived from an IP address

Tenley does not collect precise device location unless the feature is clearly disclosed and permission is requested through your device.

E. Payment and Subscription Information

When a customer purchases or subscribes to the Services, we may collect:

• Customer company information
• Billing name and address
• Subscription plan
• Number of properties, units, or users
• Transaction status
• Invoice and payment history
• Limited payment-card information provided by a payment processor

Tenley generally does not directly store complete payment card numbers. Payment information may be processed by a third-party payment processor under its own privacy policy and security procedures.

F. Information From Organizations and Other Users

Property managers, employers, owners, authorized administrators, tenants, residents, vendors, and other users may provide information about you when using the Services.

For example, a property manager may create an account for an employee or tenant, assign a person to a property, upload property records, or include an individual in a maintenance or incident report.

3. How We Use Information

We may use information to:

• Create and administer accounts
• Authenticate users
• Provide role-based access
• Operate and maintain the Services
• Receive and organize maintenance or incident reports
• Route communications to authorized personnel
• Facilitate calls, text messages, chats, alerts, and notifications
• Process photographs, documents, and inspection materials
• Generate automated classifications, summaries, or suggested routing
• Provide customer support
• Diagnose errors and improve reliability
• Prevent fraud, misuse, and unauthorized access
• Maintain audit and activity records
• Process subscriptions, invoices, and payments
• Enforce our agreements and policies
• Comply with legal obligations
• Protect the rights, property, and safety of Tenley, our customers, users, and others

4. Automated and Artificial Intelligence Features

Certain Tenley features may use automated systems or artificial intelligence to help:

• Classify a report or request
• Determine whether an issue may require urgent attention
• Summarize communications
• Transcribe audio
• Suggest routing or next steps
• Organize photographs, documents, or inspection information
• Assist customer-support or property-management personnel

Automated outputs may be incomplete or inaccurate and should not be treated as professional, legal, medical, safety, or emergency advice.

Tenley may use third-party technology providers to process limited information necessary to provide these features. Those providers are authorized to process information for the services they perform for Tenley, subject to applicable agreements and restrictions.

Tenley’s automated features do not replace the judgment of property management personnel, maintenance professionals, first responders, or emergency service providers.

5. Emergency Communications

Tenley is not a 911 service, emergency dispatch center, security company, medical provider, fire department, law-enforcement agency, or substitute for emergency services.

If you are experiencing an immediate threat to life, safety, or property, call 911 or contact the appropriate local emergency service before using Tenley.

Tenley does not guarantee that a message, call, report, alert, or notification will be reviewed or acted upon within any particular period.

6. How We Disclose Information

We may disclose information in the following circumstances.

A. Customer Organizations and Authorized Users

Information may be disclosed to the property-management company, property owner, employer, administrator, personnel, vendor, or other organization responsible for the applicable property or account.

Authorized users may have access based on permissions configured by the customer organization.

B. Service Providers

We may use service providers that help us provide:

• Cloud hosting and database services
• Authentication
• Email, telephone, and text-message delivery
• Artificial intelligence, transcription, or automated processing
• Customer support
• Analytics and diagnostics
• Payment processing
• Security monitoring
• Document and file storage
• Software development and technical maintenance

These providers may process information only as necessary to perform services for Tenley, subject to their agreements with us.

C. Business Transactions

Information may be disclosed in connection with a proposed or completed merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.

D. Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, legal process, subpoena, or governmental request
• Investigate fraud, abuse, security incidents, or violations
• Enforce our agreements
• Protect the safety, rights, or property of Tenley, our customers, users, or others
• Respond to an emergency involving danger to a person or property

E. With Your Direction or Consent

We may disclose information when you direct us to do so or otherwise provide consent.

7. Sale and Advertising

Tenley does not sell personal information for monetary consideration.

Tenley does not use personal information collected through property management accounts for third-party behavioral advertising.

If our practices change, we will update this Privacy Policy and provide any notices or choices required by applicable law.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide the Services
• Fulfill customer instructions
• Maintain business and transaction records
• Resolve disputes
• Enforce agreements
• Maintain security and audit logs
• Comply with legal, regulatory, insurance, and accounting obligations

Retention periods may vary depending on the information, the customer’s instructions, the applicable property-management relationship, and legal requirements.

When information is no longer reasonably necessary, we may delete, de-identify, or aggregate it.

9. Data Security

Tenley uses administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic communication, application, or storage system is completely secure. We cannot guarantee absolute security.

You are responsible for protecting your login credentials and for notifying us promptly if you believe your account has been accessed without authorization.

10. Account Access, Correction, and Deletion

Users may be able to review or update certain account information within the Services.

You may request access, correction, or deletion of information by contacting: privacy@tenley.us

Your request should include enough information for us to identify your account and verify the request.

Because Tenley frequently processes information on behalf of property management organizations, we may refer your request to the applicable organization or require its authorization before modifying or deleting information it controls.

We may retain information where required or permitted for legal compliance, fraud prevention, security, dispute resolution, record keeping, or enforcement of agreements.

Deleting an account may not automatically delete information that:

• Was provided or controlled by a property management organization
• Appears in another user’s legitimate business records
• Must be retained for legal or security reasons
• Has been de-identified or aggregated

11. California Privacy Information

California residents may have rights concerning their personal information under applicable California law.

Depending on the law that applies and Tenley’s role concerning the information, these rights may include the right to request:

• Access to certain personal information
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information concerning categories of collection, use, and disclosure
• Opt-out choices when required by law
• Equal service and treatment for exercising applicable privacy rights

To submit a request, contact privacy@tenley.us.

We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law, subject to verification.

Tenley will not discriminate against an individual for exercising an applicable privacy right.

Nothing in this section grants a right that does not apply under the relevant law or overrides the rights and obligations of a customer organization that controls the information.

12. Children’s Privacy

The Services are not directed to children under 13, and Tenley does not knowingly collect personal information directly from children under 13 without appropriate authorization.

If you believe a child under 13 has submitted personal information to Tenley without appropriate authorization, contact privacy@tenley.us.

13. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, communication providers, payment processors, maps, app stores, or other services.

Tenley is not responsible for the privacy practices, security, availability, or content of third-party services. Their own terms and privacy policies apply when you use them.

14. International Use

Tenley is operated from the United States. If you use the Services outside the United States, information may be transferred to, processed in, and stored in the United States or other countries where our service providers operate.

Those countries may have privacy laws different from the laws in your jurisdiction.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we make changes, we will update the “Last Updated” date. We may provide additional notice when required by law or when changes are material.

Your continued use of the Services after an updated policy becomes effective signifies acknowledgment of the updated policy, to the extent permitted by law.

16. Contact Us

For questions, privacy requests, or concerns, contact:

Tenley LLC
Doing business as Tenley
2108 N ST STE N SACRAMENTO, CA 95816
Email: privacy@tenley.us
Support: support@tenley.us