Built for after hours maintenance emergencies
24/7
Maintenance Emergency Support
AI
Call handling and categorization
Staff
Automatic ticket routing
The problem isn't the emergency. It's what happens next
Too many tools, no single source of truth
Spreadsheets for leases, emails for maintenance, calls for emergencies data lives everywhere and nowhere at once.
After-hours emergencies fall through the cracks
Without a system, tenant emergencies after business hours often get ignored, escalate, or land on the wrong person.
Staff coordination is a full-time job
Manually assigning technicians, tracking who's on what property, and managing on-call rosters wastes time you don't have.
- • How It Work
Smart Property Help, When You
Need It Most.
- • Features
Every tool you need to coordinate after-hours maintenance emergencies
Emergency Ticket Management
Tenants can quickly submit maintenance emergency requests with the information technicians need to respond
- Submit emergency tickets
- Attach photos
- Track ticket status
- Automatic time stamps
Technician Dispatch
Route emergency requests directly to on-call maintenance technicians for faster response.
- Instant notifications
- Accept or decline requests
- Technician availability
- Manual reassignment when needed
Real-Time Communication
Keep tenants, property managers, and technicians informed throughout the emergency.
- Live status updates
- Response notifications
- Emergency history
- Activity timeline
Efficiently Structured Dashboard
Monitor everything from one centralized dashboard.
- Active tickets
- Unassigned tickets
- Group chats
- Resolution tracking
Tenley offers every user their
own experience
- • Pricing
Straightforward Plan,
No Surprises
Starter
$49 /month
- Up to 5 properties
- Unlimited units per property
- Tenant & lease tracking
- 3 staff accounts
- Email support
Professional
$149 /month
- Up to 25 properties
- Unlimited units & tenants
- 24/7 emergency call routing
- Unlimited staff accounts
- CSV bulk import
- Priority phone & chat support
Enterprise
$399 /month
- Unlimited properties
- Custom roles & permissions
- Dedicated account manager
- SLA & uptime guarantee
- Custom integrations & API
- • Frequently Asked Questions
You probably have questions.
We have answers.
What is Tenley?
Tenley is an after-hours maintenance emergency response platform built for property management companies. It helps connect tenants, property managers, and maintenance technicians through one centralized system, making emergency coordination faster and more organized.
Why use Tenley instead of phone calls or text messages?
Phone calls, text messages, and emails can be difficult to track during after-hours maintenance emergencies. Tenley centralizes communication, documents every emergency request, and gives property managers, technicians, and tenants real-time visibility throughout the response process.
How does Tenley handle after-hours emergencies?
When a tenant reports an emergency, Tenley creates an emergency ticket and immediately notifies the appropriate maintenance technician. The technician can review the request and accept or decline it, while property managers can monitor the status throughout the process
How does the onboarding process work?
Tenley offers a streamlined onboarding process. You can import your existing data using a CSV file, allowing your properties and related information to be added quickly. Once your data is imported, your team can begin configuring users, roles, and emergency response settings.
How long does onboarding take?
The onboarding timeline depends on the size of your portfolio, but getting started is straightforward. Existing property information can be imported using a CSV file, reducing manual setup and helping your team begin using Tenley as quickly as possible.
Your portfolio deserves
better than spreadsheets.
- • Contact
We'd love to hear from you.
Email us
contact@tenley.com
For general enquiries and support
Call us
+1 (800) 555-1234
Mon – Fri, 9am – 6pm EST
- All systems operational